Support · Onboarding
We've got your back.
Self-service guides, the SOS protocol and direct lines to our team.
Getting started
From first call to live dashboard.
1
Discovery Session & Fleet Review
We define your goals and establish a baseline for your fleet.
2
Build your system
Pick the modules you need — or take the Advanced Fleet Profit Package for integrated fleet intelligence.
3
Connect your devices
Use your own telematics and/or video platforms with constant connectivity, or XIOT supplies the Fleet & Video Modules.
4
Go live on the dashboard
Real-time dashboard, driver behaviour trends and compliance reports — with training and support access.
SOS emergency protocol
- Driver or staff member triggers an alert in the XIOT SOS community app.
- Emergency alerts go out to the response community and your nominated contacts.
- Stay reachable — responders coordinate through the app until help arrives.
Technical support
Always reachable. SLA support on Advanced, a dedicated XIOT support SLA and site support on Enterprise FPO.
- Support Ticketing Portal — support.xiot.co.za ↗
- WhatsApp — 082 828 2976
- Microsoft Teams — direct engineer channels for SLA clients
- 0861 393 966
- sales@xiot.co.za
- smarted@xiot.co.za
- accounts@xiot.co.za
Ready to unlock your fleet's potential?
Let's identify where your fleet can save, improve and perform better.