Q: What is included in each Track.XIOT package?

A: Each package bundles together a website, email accounts, telematics platform access, tracking devices, software tools, documents, and support. The scale of features increases from the Starter Pack to the Dealer Package.

Q: Can I upgrade from one package to another later?

A: Yes. You can start with the Starter Pack and upgrade to Small Business or Dealer as your needs grow. We’ll assist with migration and setup.

Q: Do I need technical knowledge to use these packages?

A: No. Each package is designed to be user‑friendly, with training options (webinars, one‑on‑one, or classes) available to help you and your team get started.

Q: What support channels are available?

A: Basic support is provided via WhatsApp, Email, and Teams. Higher‑tier packages include ticketing system access, priority support, and extended online support hours.

Q: Are SIM cards included?

A: SIM cards are optional extras. Each package offers activation, monthly management, and 150MB of data per month per SIM. The number of SIMs scales with the package size.

Q: Can I brand the platform with my own logo?

A: Yes. The Dealer Package includes a white‑label option with business and marketing materials, allowing you to operate under your own brand identity.

 Q: What industries can benefit from Track.XIOT packages?

A: These solutions are ideal for logistics, fleet management, dealerships, security companies, and any business needing reliable tracking and telematics infrastructure.

Q: How do I know which package is right for me?

Starter Pack: Best for entrepreneurs or start-ups testing telematics.

Small Business Package: Perfect for growing teams needing more devices and structured support.

Dealer Package: Enterprise‑ready, ideal for resellers and partners who want white‑label branding and large‑scale deployment.

Q: How long does it take to set up my package?

A: Setup is quick and straightforward. Starter Pack customers can be live within a few days, while Small Business and Dealer Packages may take longer depending on the number of devices and accounts.

Q: Do the tracking devices come pre‑configured?

A: Yes. Devices are delivered ready to use, with configuration support included. Dealer Package customers also receive access to the Device Configurator and proprietary CAN database for advanced customization.

Q: What happens if I need more devices later?

A: You can purchase additional devices and accessories at any time. Packages are designed to scale with your business.

Q: Is training mandatory?

A: No. Training is optional, but highly recommended. We offer flexible formats — webinars, one‑on‑one sessions, or group classes — so you can choose what works best for your team.

Q: What is the warranty on devices?

A: All tracking devices come with a standard manufacturer’s warranty. Details on returns, replacements, and warranty claims are provided in your product documentation.

Q: Can I integrate Track.XIOT with other hardware or platform systems?

A: Yes. The platform supports integration with third‑party applications and around 1000+ fleet management hardware devices. Dealer Package customers benefit from advanced integration options.

Q: How secure is the telematics platform?

A: Security is a top priority. All accounts are password‑protected, with encrypted data transfer and controlled user access.

Q: Do I need to pay extra for support?

A: Basic support is included in all packages. Dealer Package customers can opt for priority support for faster response times.

Q: What happens if my SIM card data runs out?

A: You can top up data or upgrade your plan. Our team will assist with SIM management to ensure uninterrupted service.

Q: Can I white‑label the platform with my own brand?

A: Yes. The Dealer Package includes a white‑label option, allowing you to operate under your own brand identity with customized marketing materials.

Q: Are these packages accredited or compliant with local standards?

A: Not at present. All training and documentation are aligned with SAQA unit standards and NQF levels, ensuring compliance for SETA submissions. We are in progress.