XShop Privacy & Data Use Notice

1. Introduction

At XShop (XIOT), we respect your privacy and are committed to protecting your personal and operational data. This notice explains how we collect, use, and safeguard information when you purchase telematics devices, accessories, or training courses from our shop.

2. Information We Collect

We may collect the following types of information:

• Personal details: name, email address, billing/shipping address, and payment information.
• Order details: products purchased, warranty claims, and support requests.
• Telematics data: device identifiers, SIM registration details, and activation records (only for setup and support purposes).
• Training course access: download history, license activation, and usage logs.

3. How We Use Your Information

Your data is used to:

• Process and deliver orders.
• Provide warranty and technical support.
• Ensure compliance with device activation and licensing requirements.
• Improve our services, training materials, and customer experience.
• Communicate updates, product notices, or recalls when necessary.

4. Data Protection & Security

• All customer data is stored securely and accessed only by authorized personnel.
• Tracking data generated by devices is not stored or monitored by XShop; it remains under the control of the customer or their chosen fleet management platform.
• We implement industry-standard safeguards to protect against unauthorized access, misuse, or disclosure.

5. Sharing of Information

We do not sell or share customer data with third parties, except:

• When required to fulfill orders (e.g., courier services, payment processors).
• When required by law or regulatory authorities.
• When necessary to provide warranty or technical support in collaboration with manufacturers (e.g., Ruptela).

6. Customer Responsibilities

• Customers are responsible for ensuring lawful use of telematics devices and compliance with local regulations (e.g., fleet tracking, data privacy, and electronic communications laws).
• Customers must safeguard login credentials, SIM details, and downloaded training materials.
• Training courses and downloadable content are licensed for personal or organizational use only and may not be redistributed or resold.

7. Retention of Data

• Order and warranty records are retained for compliance and support purposes.
• Training course licenses remain valid for the duration specified at purchase.
• Customers may request deletion of personal data not required for legal or operational purposes.

8. Governing Law

This Privacy & Data Use Notice is governed by the laws of South Africa.

9. Contact Information

For privacy or data-related questions, please contact us at:

• Email: privacy@xiot.co.za
• Address: 129 Johannesburg Road, Lyndhurst, Johannesburg, South Africa, 2192