XShop (XIOT) – Warranty & Support Guide

1. Warranty Coverage

• Most telematics devices, Ruptela hardware, and accessories purchased from XShop (XIOT) include a manufacturer’s warranty.
• The warranty covers defects in materials and workmanship under normal use.
• Warranty periods vary by product and are specified on the product page or in the manufacturer’s documentation.

2. What’s Covered

• Hardware faults due to manufacturing defects.
• Accessories supplied with the device (cables, antennas, brackets) if defective.
• Devices that fail under normal operating conditions within the warranty period.

3. What’s Not Covered

The warranty does not cover:

• Incorrect installation or use of non-approved accessories.
• Damage caused by misuse, accidents, or tampering.
• Devices altered with non-approved firmware or third-party modifications.
• Units exposed to water, extreme heat, or physical damage outside normal use.
• Consumables such as standalone batteries unless sold as part of a device kit.

4. Support Services

XShop provides customer support for:

• Device activation and SIM registration guidance.
• Firmware updates and configuration assistance.
• Troubleshooting installation issues.
• Guidance on Ruptela accessories and compatibility.
• Training course access and license support for downloadable modules.

5. Warranty Claims Process

1. Contact support@xiot.co.za with your product details, proof of purchase, and description of the issue.
2. Our team will assess whether the issue qualifies under warranty.
3. If approved, you will be instructed to return the product to: 129 Johannesburg Road, Lyndhurst, Johannesburg, South Africa, 2192
4. Once inspected, we will repair, replace, or refund the product depending on the case.

6. Customer Responsibilities

• Ensure proper installation using approved methods and accessories.
• Keep proof of purchase and warranty documentation.
• Follow manufacturer guidelines for firmware updates and device handling.
• Use devices in compliance with local laws and regulations (e.g., fleet tracking, data privacy).

7. Limitation of Liability

• XShop’s liability is limited to repair, replacement, or refund of the product.
• We are not responsible for indirect or consequential damages resulting from device use.

8. Contact Information

For warranty and support inquiries, please contact:

• Email: support@xiot.co.za
• Phone: [Insert support line if applicable]

Address: 129 Johannesburg Road, Lyndhurst, Johannesburg, South Africa, 2192